How to Cancel Your Order

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Submit a Cancellation

If for any reason you need to cancel an eSIM order, please contact us immediately by emailing support@maya.net, or Submit a request.

Request a Refund

If your data plan doesn't work or can't be installed on your device, we will provide a 100% refund, no questions asked. This guarantee applies only to faulty data plans with no data usage.

To request a refund or talk to us about problems with your service, please Submit a request.