Error "Operation Code: 9 / Error Code: 10014" on Google Pixel

Couldn't activate service

"There's an issue with your SIM profile. To fix the issue, contact your carrier."

Operation Code: 9

Error Code: 10014

After activating your eSIM via QR code or manual activation code, you may see the above error message on your Google Pixel phone.

Solution

Due to an issue with the way Google Pixel phones read eSIM QR codes, you need to use the Manual Activation Code to activate the eSIM on your phone. Not to worry, this is an easy process! Please follow the steps in our guide: How to activate an eSIM with Manual Activation Code

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