How to Buy an eSIM
First, find an eSIM data package by selecting the location and quantity of eSIM data you would like to use. You can find our full selection of eSIM cards on Maya Mobile.
After purchasing an eSIM, you will usually receive a QR Code via email within 5 minutes.
How to Activate an eSIM
Activation is simple. Follow the steps below:
1. On the device where you want to install the eSIM data plan, open the Camera app.
2. Point the camera at the eSIM QR Code. Tap on the notification that appears, which should say Cellular Plan Detected - Tap to preview this cellular plan.
3. On the following screen, follow the prompts to install the new Data Plan.
4. Once the new Data Plan has been added, make sure that Data Roaming is set to ON in your phone's Settings under Cellular Data > Your eSIM plan.
Connecting to the Internet
After successfully activating your eSIM, your device will begin searching for a signal immediately. In most cases, a data connection will be established immediately, and you will see 4G/LTE/5G in the signal status. This means you are connected and ready to go.
In rare cases, it may take up to 15 minutes for a data connection to be established. Please be patient, as there are many data carriers and many environmental factors that may interfere with cellular data activation.
If you are unable to connect to the internet after 15 minutes, please see our eSIM Connection Troubleshooting Guide.