Solution: Slow download speed or no Internet connection

There are multiple reasons why your eSIM may appear connected to the network, but is not getting an Internet connection on a 4G/LTE/5G network. 

You may experience the following problems when the eSIM is not connected to a data network:

• Extremely slow download/upload speeds
• Only "E" (Edge) appears, no 4G/LTE
• Unable to use the internet, even though eSIM shows a connection 

To solve the above issues, we have collected the best troubleshooting steps in one guide. Please follow the steps in our eSIM Connection Troubleshooting Guide.