What is the return policy?

We take pride in providing outstanding service, and we provide a 100% Money Back Guarantee with every purchase. 

100% Money Back Guarantee

If your data plan doesn't work or can't be installed on your device, we will provide a 100% refund, no questions asked. This guarantee applies only to faulty data plans with no data usage or very little data usage. 

Our Money Back Guarantee gives you peace of mind for all of the following situations:

• Your trip cancelled.
• Your phone is not compatible with eSIMs.
• You purchased an extra or unneeded data plan.
• Your eSIM is otherwise unused or did not consume any data.

For complete terms and conditions, please see our Terms of Service.

Other Returns and Refunds

If you are experiencing any difficulty with your eSIM or network connectivity, please Contact Us so we can help! Our 24x7 Support Team is available worldwide to assist you. You can reach us through any of the following channels: 

• Open A Request
• Live Chat on www.maya.net
• Email support@maya.net

Any Prepaid eSIM plan which consumes more than 10% of the plan's fixed data allowance, or any Unlimited eSIM plan which consumes more than 1 GB of data over any period of time, generally cannot be returned.

However, our team will be happy to assist you with any service issue or request that you may have. Please don't hesitate to reach out to us using one of the options above. 

Important Note

Please do not mark your request Solved after viewing this article. We need to manually review each cancellation/refund request.