Request a Refund for Non-Usage or Trip Cancellation

If for any reason you won't be needing your eSIM, please get in touch with us to cancel your order. You can reach our 24x7 Support Team by Contacting Us or emailing support@maya.net.

Our 100% Money Back Guarantee gives you peace of mind for all of the following situations:

• Your trip cancelled.
• Your phone is not compatible with eSIMs.
• You purchased an extra or unneeded data plan.
• Your eSIM is otherwise unused or did not consume any data.

If you are experiencing any difficulty with your eSIM or network connectivity, please Contact Us so we can help! Our 24x7 Support Team is available worldwide to assist you. You can reach us through any of the following channels: 

• Open A Request
• Live Chat on www.maya.net
• Email support@maya.net